Privacy
Last updated September 2026.
What the form collects
When you submit the form, this is stored:
- Your site address, so I can look at the problem.
- Your description of what is wrong, in your own words.
- Your email address, so I can reply.
- Your phone number, only if you choose to give one.
What is recorded automatically
Alongside the form, the submission records:
- The page you came from, and which version of the advert you saw.
- A Google click identifier, if you arrived from a Google advert. It tells me which advert produced an enquiry and nothing about you personally.
- Your browser's user agent string and your IP address, kept to identify automated spam submissions.
Cookies and tracking
This site uses Google Analytics to count visits and see which pages
people arrive on. It sets cookies (names beginning _ga) so a returning
visitor is not counted twice, and Google receives the fact of your visit.
It also uses Microsoft Clarity, which records how the page is used: where you click, how far you scroll, and a replay of your visit as movement on the page. This is how I find out which part of the page loses people. It sets its own cookies, and Microsoft receives the recording.
What you type into the form is not recorded. Clarity masks the contents of input fields, so the replay shows that a field was filled in, never what was put in it.
During working hours the page also loads Tawk.to, which provides the live chat. It sets its own cookies so a conversation survives you refreshing the page, and it can see the page you were on when you started chatting. Outside working hours it is not loaded at all, because there would be nobody to answer.
There is no advertising pixel on this site. When an enquiry comes from a Google advert, the advert is matched to it on the server using the click identifier in the link you followed, rather than by a tag running in your browser.
One caveat, stated plainly because the alternative is a privacy page that is not
quite true: Clarity sets a Microsoft identifier (MUID) that Microsoft
also uses for advertising across its own services. I do not use it for advertising
and I run no adverts on Microsoft's network, but the identifier is set by their
script and I would rather tell you than claim there is none.
You can refuse the cookies in your browser settings, use Google's own opt-out add-on, or opt out of Clarity at Microsoft's privacy dashboard. The site works exactly the same either way.
Everything else is still served from this domain: every font and every image.
Where it goes
Into a private database on the server that runs this site, readable only by me. It is not sold, rented, shared with advertisers, or added to any mailing list. There is no newsletter and no follow-up sequence.
Enquiries are kept while they are useful for doing the work and keeping records of it, and deleted when they are not.
Asking for your data, or its removal
Email brad@wpresshelp.com and ask. You can have a copy of what was stored about you, or have it deleted. No account or verification hoop, just say which.